We are looking for experienced Genesys Cloud Consultants to join our growing team. This is a flexible contract role where you’ll work on exciting projects for global clients.
Key Responsibilities:
- Genesys Cloud Support:
Help clients set up and use Genesys Cloud effectively, including system architecture and integration. - Training Delivery:
Train users, admins, supervisors, and architects on how to use Genesys Cloud tools. - Workforce Management (WFM):
Guide clients in improving their WFM processes using Genesys Cloud. - CRM Integration:
Support integration with CRM tools like Salesforce or Microsoft Dynamics.
Qualifications
- 5+ years of experience with Genesys Cloud CX, including WEM/WFM and digital channels.
- Strong expertise in Genesys Cloud CX, including hands-on experience with Amazon Web Services (AWS).
- Proficiency with applications leveraging APIs.
- Ability to work closely with stakeholders to gather requirements and design solutions.Experience with technical documentation creation and writing.
- Fluent English and Mandarin written and spoken level.
- Bachelor’s degree in Telecommunication, Computer Engineering, Computer Science, or a related technical discipline.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently covering client-facing expert role.
Must-Haves:
- 5+ years with AudioCodes SBCs/SIP trunking
- Genesys Cloud IVR flow design experience is a plus.
- Strong SIP/VoIP/QoS/TLS troubleshooting skills
- Automation and scripting proficiency
- Visio documentation skills and stakeholder-facing communication
- Fluent Mandarin written and spoken level.
Contact Us:
Job ID: LTI/SGCE/07/25
Tel.: +91-7075547304
E-Mail: careers@rarefiedit.com